Travel Associates

Susie Novak

Travel Associates Toorak
Toorak, VIC

Cruise Specialist

Travel Advisor

Specialties

Adventure

All-Inclusive Holiday

Business Travel

Family Holiday

Island & Beach

7 more+

7 more+

With a love of travel, a knack for meticulous planning, and a heart full of compassion, Susie Novak is a travel advisor who truly goes above and beyond for her clients.

Susie’s journey in the travel industry is marked by her unwavering dedication to creating memorable experiences for travellers from all walks of life.

What makes Susie thrive in her role is her genuine love of travel and a passion for connecting with people and being an integral part of their travel stories.

“From backpacking and staying in hostels, to group touring and five-star luxury resorts, I have a wealth of travel experience that helps me relate to and adapt to my clients' individual needs,” says Susie.

With over a decade of experience in the travel industry, Susie is an expert in a multitude of travel styles, from solo travel and ocean cruising, to island and beach holidays, family trips, and everything in between. She lists Indonesia, the Philippines, Samoa and Spain as her top destination specialties but having visited close to 40 countries herself, she is in a unique position to offer insights into travelling to diverse destinations all around the globe.

EXPERIENCE

16 Years

COUNTRIES VISITED

39 Countries

Get to know me

What is the most amazing experience you have created for a client?

I take immense pride in managing the intricate logistics that transform a trip from a plan into a cherished memory, with patience, kindness, and understanding at the forefront of my approach to planning. In 2019, I assisted a man with paraplegia and his two carers on a dream journey to Egypt to visit the pyramids and Luxor. Coordinating with international and domestic airlines, ensuring accessibility and the availability of hoists, managing medical and wheelchair clearances, and arranging suitable seating were just a few of the challenges I successfully navigated.

How do you go above and beyond for your clients?

My approach ensures that every client, regardless of the scale of their travel request, feels valued and heard. I take pride in offering patience, friendliness, kindness, and compassion, which my clients truly appreciate. Whether it's planning a simple getaway, a special holiday, or an elaborate, one-of-a-kind adventure, my expertise and personal touch will ensure your journey is exceptional.

Where is still on your travel bucket list?

At the top of my list is the Seychelles to visit Anse Source d'Argent as it's listed as one of the world's best beaches.

What is your number one travel tip?

My number one travel tip is to always plan for flexibility. No matter how carefully you’ve organised everything, things can change—weather, traffic, an unexpected sleep in! Always leave a little extra time between flights or activities to avoid rushing.

Susie's Speciality Destinations

A World of Experience

Susie's client testimonial

Excellent customer service! I have been in close contact with travel advisor Susie Novak and could not recommend her enough. I had been booking a long and complicated 2020 Europe trip with Susie and she was incredibly efficient when helping us organise every aspect of our trip. Unfortunately, we had to cancel due to Covid-19 and Susie was able to assist us with refunds and vouchers. Even under the extreme stress she and other agents were going through at the time, she remained calm and collected and was reassuring the entire time. I could not recommend her enough, especially for big trips!

– Charley Bird

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OUR OFFICE

Travel Associates Toorak

Welcome to Travel Associates Toorak, our specialist cruise boutique set in a beautiful Tudor property on the corner of Grange and Toorak Roads in Melbourne. Our friendly team of five have decades of luxury travel experience under our belts, and we’re ready to ensure that your trip is nothing but memorable from the minute you depart.

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MEET THE TEAM

Travel Associates Toorak

Cruise Specialist

James Mallett

Travel Associates Toorak
Toorak, VIC

Specialties

All-Inclusive Holiday

Cruise

+8

+8

Cruise Specialist

Katie Mudford

Travel Associates Toorak
Toorak, VIC

Specialties

Luxury

River Cruise

+2

+2

Cruise Specialist

Melissa Camp

Travel Associates Toorak
Toorak, VIC

Specialties

Adventure

Cruise

+8

+8

Cruise Specialist

Lisa Goddard

Travel Associates Toorak
Toorak, VIC

Specialties

Adventure

All-Inclusive Holiday

+12

+12

Cruise Specialist

Susie Novak

Travel Associates Toorak
Toorak, VIC

Specialties

Adventure

+10

+10