A Message to Our Valued Clients
The Coronavirus pandemic has had an enormous impact on our industry and on our business, however we are committed to delivering you an excellent service experience. If our service delivery has not met your expectation, we would appreciate hearing from you so that we may try to improve your experience. Contact us.
How We're Improving Our Service to You
We have recently streamlined our refund process in order to more efficiently deliver client refunds. We understand how important your refund is and we are working hard to expedite the process and deliver your money back to you.
External Impacts to Our Business
Our network of offices has changed, but we remain committed to delivering extraordinary travel experiences to you.
Our teams are working tirelessly to help every one of our valued clients, but we are experiencing longer call wait times due to the number of clients who need our assistance. We sincerely appreciate your patience with us at this time.
Our Travel Partners
We work with third party travel partners to deliver your travel experience, however each one of our partners has their own policy regarding cancellations and refunds, which are frequently updated. We are doing our best to work within those policies while helping you cancel or change your booking.
News and Updates
Travel Associates change & cancellation policy update
The most up-to-date information about our business.
Virgin Australia updates
The most up-to-date information about Virgin Australia for our customers.
Refund Processing Timeframes
Due to the high volume of refund requests triggered by the Coronavirus pandemic, the Travel Associates team has been working hard to streamline the refund process for our clients. It has taken time to navigate the extremely complex process of suppliers cancelling services and changing refund conditions however we are focused on delivering your refund back to you as quickly as possible.
- To learn more about the cancellation and refund process click here.
- To learn more about the latest business updates which may impact our refunds process click here.
We apologise for any delays and would like to reassure you that we are improving our processes to return your refund to you as quickly as possible.
When Can We Travel Again
The Australian Chamber of Commerce and Industry’s Tourism Restart Taskforce, made up of leaders and experts from across the industry, recently released a timetable of guidance for domestic and international travel.
According to the proposed timetable, Australians will be able to travel to New Zealand and the Pacific from July 2020, with travel to other countries, deemed safe under a bilateral health agreement, to restart from September 2020.
However, it appears international travel may not resume until December. The Tourism Restart Taskforce is planning for all domestic travel, including domestic expedition cruises, to restart from early June 2020.
We are staying up to date on the changes to travel restrictions as they come. Our advisers will be able to guide you when designing your travel plans, and we look forward to continually delivering you extraordinary travel experiences.
We're With You All the Way
Travel Associates has been delivering extraordinary travel experiences and magical moments to our clients for over 21 years.
Travel Associates offers the most experienced and well-travelled network of travel advisers in Australia.
Our experienced advisers can support you with comprehensive knowledge of insurance, interest-free finance and payment options, and 24/7 support and assistance, no matter where you are in the world.