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Customer Support

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A Message to Our Valued Clients

In recent times, travel has been incredibly challenging for Australia and Australians however we want to thank our clients for the patience and support that we have received during this difficult journey. We are extremely excited at the prospect of borders reopening, which will allow our industry to breathe a little more easily and our clients to book that much-needed escape. We have been busy finding the most astounding local escapes for you over the past several months and we look forward to helping you uncover the hidden gems that Australia has to offer so that you can take that long awaited and well deserved break soon.

How We're Improving Our Service to You

We have streamlined our refund process in order to more efficiently deliver client refunds. We understand how important your refund is and are working hard to obtain and deliver your refund as quickly as possible.

External Impacts to Our Business

Our Offices

Our network of offices has changed, but we remain committed to delivering extraordinary travel experiences to you.

Refund processing timeframes

Our teams are working tirelessly to help every one of our valued clients. We want to reassure you we have streamlined our refunds process, and are working hard to return your funds to you as quickly as possible.

Our Travel Partners

We work with third party travel partners to deliver your travel experience, however each one of our partners has their own policy regarding cancellations and refunds, which are frequently updated. We are doing our best to work within those policies while helping you cancel or change your booking.

 

Our peace of mind promise

No matter what happens, your trusted Travel Associates adviser is always by your side, ensuring your travel experience is seamless.