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How to use your Virgin Australia credit before 15 August

17th June 2020

Virgin Australia is in a difficult business position, entering voluntary administration on 20 April 2020. Sadly, during the administration process, many customers have been affected by changes made by the administrators.

There are high hopes that the new owner, or owners, might honour the credits currently held by customers who have had their flights cancelled due to COVID-19, however in this unpredictable situation, nobody can really predict what will happen when new owners take over the business. We understand that this is an incredibly frustrating situation for anyone with a Virgin Australia conditional credit, which must be used by 15 August 2020, or may expire after that date, particularly when there are very limited ways to use it while borders remain closed. However, we do love a travel challenge and creating complex itineraries are our speciality, so we thought we could bring you a little hope and spark a few ideas so that not all is lost. We know it’s definitely not what you had planned, but just maybe it’s what you need right now. Here are our savvy tips for using those conditional credits!


Where can you go with Virgin Australia before 15 August 2020?

There are actually more options than you may think. Virgin Australia is flying between 17 Australian cities right now. Flights between our major cities, like Brisbane, Melbourne, Sydney and Perth are daily, and most of the others are flying at least three times per week.

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Virgin Australia Flight Map as of June 2020
Virgin Australia Flight Map as of June 2020

Explore all of the different Virgin Australia flight routes here >>


But the borders are closed so how can I travel, you ask?

This is a hot topic around Australia right now, and while there we do have some answers we are expecting to have a lot more in early July. We’ll keep this list updated as we have more information.

  • The ACT, NSW and VIC currently have no border restrictions, so if you live in those states you are free to go back and forth.
  • SA has just reopened its borders to residents of WA, TAS and NT, and QLD is not far behind opening on 20 July.
  • QLD borders are still closed, but are tentatively set to reopen, potentially to certain states only, by 10 July.
  • NT borders are still closed, but if you live here you can travel to SA. The borders are set to open to all states on 17 July.
  • TAS borders are closed, but if you live here you can travel to SA.
  • WA borders are closed, but if you live here you can travel to SA.

Our travel advisors around Australia are experts in designing travel itineraries that suit you perfectly, and they’re ready with all the information available to help you use your Virgin Australia credits.

Explore some of their hand-picked holidays below, all available to book and enjoy before 15 August, or contact your local Travel Associates advisor today for their assistance.


- Luxury Itinerary Inspiration -


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Spicers Vineyard Estate, Hunter Valley, NSW
Spicers Vineyard Estate, Hunter Valley, NSW

Australia’s Best Wineries

For the food and wine lover, a trip exploring our very best wineries is a must do. We have some world-renowned drops that are best experienced right where it’s bottled. Visit the Margaret River, Barossa Valley and Hunter Valley in one incredible holiday with our itinerary below.

Fly to Perth
Hire a car and drive three hours south to Margaret River, where you’ll stay three nights at the stunning Cape Lodge. This luxurious private country house caters to only 44 guests and is perfectly situated right in the heart of this wine country, making the perfect base for all of your wine adventures. There are endless wine tours your advisor can help arrange for you, and for those who like to learn something new, try a Cape Lodge Cooking Class.

Fly to Adelaide
Hire a car and drive 1.5 hours to Barossa Valley for your luxury stay at The Louise. Breathtaking views of the Barossa Valley surround you in your spacious and beautifully appointed room. Visit Penfolds and Seppeltsfield on a tour organised by your advisor, and don’t miss dining at Appellation Restaurant at The Louise.

Fly to Sydney
Hire a car and drive two hours to Spicers Vineyard Estate in the Hunter Valley. This is a well-known romantic escape, with only 12 boutique guest rooms nestled in the estate’s private vineyards. Delight in a private picnic in the vineyards and tour the local wineries, all organised by your advisor to suit your preferences.

Contact your local Travel Associates advisor to design your itinerary >>


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Emirates One&Only Wolgan Valley, NSW
Emirates One&Only Wolgan Valley, NSW

Relax and Recharge around Australia

We’re confident that there’s not a soul around that hasn’t felt the stress of the COVID-19 health and economic pandemic. And while it’s no fix, there’s a lot of healing an exceptional spa experience can do to relax your mind, body and soul. Completely treat yourself with this indulgent itinerary below.

Fly to Melbourne
Hire a car and drive to Daylesford, lovingly known as "spa country" for its position in Australia's largest concentration of healing mineral waters. Lake House in Daylesford sits right in the centre, offering luxury villas and suites as well as a state-of-the-art spa and award-winning restaurant. The Signature Spa Experience is a must, where you’ll find every stress melt away in your private treetop mineral spa looking out through the waterfront willow trees.

Fly to Sydney
Hire a car and drive to Wolgan Valley where you’ll find the outstanding Emirates One&Only. This retreat is the epitome of bush luxury, located in the World Heritage-listed Greater Blue Mountains. Hot and cold outdoor pools, an aromatic steam room and a restorative sauna await before your exclusive treatment even begins in one of the six beautiful treatment rooms.

Fly to Brisbane
Drive just over an hour north into the Sunshine Coast Hinterland to Spicers Tamarind Retreat, a luxury property surrounded by rainforest and infused with Asian influences. The retreat is known for its award-winning restaurant, The Tamarind, but the spa is not be overlooked with its wide range of treatment options set in the stunning landscapes.

Contact your local Travel Associates advisor to design your itinerary >>



- Hand-Picked Holidays by State -


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Niramaya Villas & Spa, Port Douglas, QLD
Niramaya Villas & Spa, Port Douglas, QLD

Tropical North Queensland

Green Island Resort & Scenic Flight in Cairns

Explore the remarkable reef on a glass bottom boat tour or from above on a scenic flight, all while knowing you can retire to the comfort of your Suite King room at this luxurious resort | 2 nights from $1,025 per person >>

Mount Mulligan Lodge
Located on a 28,000 hectare outback property, Mt Mulligan Lodge accommodates just 16 indulged guests, ensuring a rugged and intimate visit. Being extremely unique in our offering of an all-inclusive Outback experience, Mt Mulligan Lodge is a perfect place for anyone to be part of what makes this landscape so captivating, while also indulging in 5-star luxury | 2 nights from $1,719 per person >>

Port Douglas & Heli Adventure
Stay at the beautiful Niramaya Villas & Spa and enjoy the ultimate Sand Cay experience included. This is a once in a lifetime experience where you’ll marvel at the incredible Great Barrier Reef from the air, then land on a sand cay and snorkel amongst the beautiful corals below the azure waters | 2 nights from $2,015 per person >>

Luxury Reef & Island Experience
Start with a night in Australia’s only underwater hotel, Reefsuites. Moored offshore at Hardy Reef, 40 nautical miles from Airlie Beach, you’ll have the very best view of the Great Barrier Reef from the end of your bed. Follow this captivating experience with four nights at Beach Club Hamilton Island. The resorts absolute beachfront spot is the perfect luxury holiday destination | 5 nights from $2,415 per person >>

Great Barrier Reef Fishing Adventure
For those who have the patience and skill, take the opportunity to board a charter boat out to the Great Barrier Reef where Coral Trout, Red Emperor, Spanish Mackerel and more can be found. After a day of fishing, retreat to your stay at Peninsula Airlie Beach conveniently situated along the Abell Point Marina | 2 nights from $519 per person >>

Secluded Island Retreat
Escape to the most secluded island retreat in the Whitsundays, Elysian. The property lies on a 3 hectare private cove surrounded by rainforest and the Great Barrier Reef. With all meals included, daily yoga class and natural mineral pool water, finding your zen will come naturally | 2 nights from $1,995 per person >>

View all of our Tropical North Queensland holidays here >>


South East Queensland

Rainforest Retreat Escape in Mount Tamborine
Unwind in front of your own fireplace and dreaming spa bath in your luxury villa surrounded by nature | 2 nights from $559 per person >>

Beach and Wildlife Adventure in Rainbow Beach
See dolphins while sea kayaking and experience a 4WD Great Beach Drive before relaxing in the iconic beach’s only 5-star luxury hotel, Plantation Resort | 2 nights from $485 per person >>

Gold Coast Luxury Getaway in Surfers Paradise
Indulge in a beachside stay at Peppers Soul then marvel at the views from your hot air balloon experience and champagne breakfast at O’Reilly’s historic grand homestead | 2 nights from $1,085 per person >>

Brisbane Foodie Getaway
Enjoy the chic Brisbane city hotel, W Brisbane, plus culinary inclusions, a 4-course banquet dinner at City Winery, coffee and wine tasting and a locally sourced seafood platter | 2 nights from $819 per person >>

Whale Watching Weekend in Hervey Bay
Be astounded by a whale watching adventure onboard an eco-friendly, award winning vessel, then relax in the tranquil Akama Resort overlooking Fraser Island | 2 nights frm $549 per person >>

The Granite Belt Escape in Stanthorpe
Stay in a private cottage while enjoying the remote wineries of Stanthorpe, with a 4-hour bicycle guided tour of the local area and cafes included | 2 nights from $379 per person >>

View all of our South East Queensland holidays here >>


Townsville, QLD

Magnetic Island & Sunset Sailing
Boasting the natural beauty and serenity of an island paradise, explore Magnetic Island on a long weekend away at Peppers Blue on Blue Resort. Enjoy a resonating experience with a sail at sunset, perfect for an ideal romantic atmosphere | 3 nights from $535 per person >>


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Rawnsley Park Station, Flinders Ranges, South Australia
Rawnsley Park Station, Flinders Ranges, South Australia

South Australia

The Luxury Winery Road Trip departing Adelaide
Start your journey in the heart of the Barossa Valley, the perfect spot to begin exploring the 150 wineries and incredible culinary experiences just beyond your doorstep at the appropriately named, Barossa Shiraz Estate. Drive two and a half hours north east to your next stop, which we must say is a stand out. The Frames boast three incredible luxury retreats overlooking the Murray River. Each is extremely private and perfect for couples craving a bit of romance away from it all. Depending on your retreat, you'll enjoy your own private hydrotherapy spa, outdoor pool, infra-red sauna and a bathtub for two all for you to use privately. Finish your journey two and a half hours west in the stunning Clare Valley. This famous wine region is a must for anyone who enjoys a very good glass of crisp Riesling | 6 nights from $1,669 per person >>

Flinders Ranges Eco Escape
Stay at Rawnsley Park Station, the perfect base to explore the beautiful Flinders Ranges. Pitch a tent or indulge in a luxury eco-villa complete with a retractable ceiling for the ultimate star-gazing experience. Then explore the history and rugged landscapes on an included guided tour | 2 nights from $639 per person >>

Kangaroo Island Luxury Wilderness Escape
Unwind on your very own pristine secluded beach just steps from your stay at Sea Dragon Lodge on Kangaroo Island. Then experience an unforgettable wildlife encounter on an included 4WD tour to a remote seal colony, where you'll enjoy a glass of bubbly while looking out over a breathtaking view | 2 nights from $1,249 per person >>

View all of our South Australia holidays here >>


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The Anchorage Port Stephens Hotel & Spa, NSW
The Anchorage Port Stephens Hotel & Spa, NSW

New South Wales

The Ultimate Luxury Roadtrip departing Sydney
Start your journey at Spicers Sangoma Retreat, an all-inclusive luxurious retreat hidden in the marvelous landscapes of the Blue Mountains. This is the place for an uber-luxe escape, complete with decadent gourmet and spa experiences. Try a bush walk and meditation session, private yoga, a rainforest eco tour or a prestige wine, cheese and chocolate experience. Then, venture two hours inland to Emirates One&Only Wolgan Valley where you'll stay in an elegant and spacious freestanding private villa featuring a cosy fireplace, private pool and deck. Enjoy all of your gourmet meals included, embracing a garden-to-table philosophy, and delight in the region's very own gin creation. Embark on a horse riding adventure, go on a guided bush walk or escape to the indulgent spa and feel your body release every stress. Finish your journey in the heart of the Hunter Valley at Spicers Vineyards Estate. Relax with local winery finds by your personal fireplace or in the stunning vineyard with a picnic in tow | 6 nights from $5,239 per person >>

Relax and Unwind in the Hunter
Spicers Vineyards Estate is a 5-star retreat featuring 12 beautiful suites, each with a fireplace, and the resort's own Restaurant Botanica is well-known for its delicious cuisine enjoyed while overlooking the private vineyard. Included in our package in a self-guided tour of the onsite museum, followed by a master class and premium tasting. Take a bottle of your chosen favourite wine along with a picnic hamper to your picnic in the vineyards. Feel as though you have the whole vineyard to yourself as you delight in your hamper goodies | 2 nights from $809 per person >>

Port Stephens Culture & Adventure Weekend
If you're craving excitement, hop on a guided quad bike tour where you'll ride to large sand dunes on Stockton Beach. At the top, be treated to 360 degree views of the lands and hear about the traditional occupation and uses of the land, as well as the aspirations of today's local Aboriginal people. Return to relax at The Anchorage Hotel & Spa in your luxury suite | 2 nights from $849 per person >>

The Ultimate Romantic Sydney Weekender
Escape to the beautiful Spicers Potts Point for a stay in the heart of Sydney, then marvel at the iconic landmarks and harbour on your own private Sydney Twilight Campagne Cruise. Love will well and truly fill the air of you and your special someone. Enjoy a complimentary room upgrade and late check-out, exclusive to Travel Associates | 2 nights from $1,709 per person >>

Sydney Weekend Foodies Delight
Treat your taste buds on a 6-hour Taste of Sydney tour where you'll experience a long list of food, wine, craft beer and gin hotspots around town for tastings and pairings. When your belly is full, your stay at the award-winning Pier One Sydney Harbour will be your haven | 2 nights from $789 per person >>

Blue Mountains - Capture the Moment
Make your next holiday one to remember. Relax at the 5-star Lilianfels Resort & Spa hidden in the breathtaking Blue Mountains, with an award-winning restaurant and renowned spa. Then enjoy a two hour photoshoot with a local photographer in the spectacular surrounds included in your stay | 2 nights from $1,065 per person >>

View all of our New South Wales holidays here >>


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Jackalope Flaggerdoot Bar, Mornington Peninsula, VIC
Jackalope Flaggerdoot Bar, Mornington Peninsula, VIC


Wellness & Wine Luxury Road Trip departing Melbourne
Start your journey with 2 nights Saltus Luxury Accommodation in Hepburn Springs, famous for its mineral-rich springs. Saltus offers an ideal location surrounded by beautiful landscapes and within close proximity to many of the local spas. Each villa offers luxury comforts with an undisturbed natural setting - making it the leading relaxation spot in the state.

Continue your trip with a drive 2 hours south east to your next stop at Chateau Yering Hotel in the Yarra Valley. Overlooking Victoria's first vineyard in the Yarra Valley, Chateau Yering offers a refined escape with close proximity to the region's most spectacular experiences. Sample the region's world-famous wines and fresh produce either at the property's fine-dining venue Elenaor's, or venture out and uncover the wider Yarra Valley.

Finish your journey with 1 hour and 20min drive down south to Jackalope at Mornington Peninsula. Jackalope is a modern and luxurious property situated on a private vineyard in the heart of Mornington Peninsula. Although famed for its artistic and modern design, it's the rejuvenating experiences on offer that are the highlight of this venue. Enjoy a glass of wine at the Rare Hare and watch the sunset over the countryside. Or enjoy a relaxing spiced chai soak in the comfort of your own bath. With restaurants on site and a renowned spa - this little haven has everything you need for a relaxing break | 6 nights from $1,985 per person >>

View all of our Victoria holidays here >>


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EMPIRE Spa and Retreat, Yallingup, WA
EMPIRE Spa and Retreat, Yallingup, WA

Western Australia

Fremantle Foodies Weekend
Fremantle is packed with incredible foodie experiences, with cool and classic restaurants, pubs and cafes and the old world charm of a colonial port. Fall into the history of the area while you eat and drink your way through markets, high streets and narrow lanes of the West End with a local expert. Then, relax with a stay at Esplanade Hotel Fremantle | 2 nights from $375 per person >>

From the Beach to the Vines
Make your way two and a half hours south of Perth to a luxury beach-side villa on the shores of Geographe Bay. Here, you're in the perfect position to explore the Margaret River region, which you can do beautifully on your included deluxe tour of some of the regions most iconic wineries. Delight in a series of tastings and a Wine Estate lunch included | 2 nights from $605 per person >>

Luxury Spa & Wine Getaway
Our list is long with the many reasons we love a stay at EMPIRE Spa Retreat in Yallingup. Enjoy two nights in a Luxury Villa surrounded by the vineyards of the Margaret River. The spa itself is a masterpiece, with bathing suites complete with large stone baths, a steam room and rainforest shower suites, all embracing its bushland setting. Embark on a Gourmet Winery and Brewery Tour, included in your package, visiting four wineries, a brewery and local cheese and chocolate businesses delivering some tasty treats | 2 nights from $929 per person >>

View all of our Western Australia holidays here >>


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Jamala Wildlife Lodge, Canberra, ACT
Jamala Wildlife Lodge, Canberra, ACT

Australian Capital Territory

Jamala Wildlife Lodge
Support wildlife conservation and best practice animal welfare while experiencing one of Australia's most luxurious close-ups to the dangerous and endangered. Jamala Wildlife Lodge is like a needle in a haystack - a collection of African inspired luxury suites in the heart of the National Zoo & Aquarium of Canberra. Yes, Canberra. You'll feel like you've escaped Australia's capital city and landed straight in a glamourous safari in Africa. With suites located around the zoo, you can choose who you wake up to - tigers, giraffe, lemurs or sharks | 1 night from $875 per person >>

Luxury Canberra Stay & Explore
Stay in the heart of Canberra in the 5-star Nishi Apartments by Ovolo. Here you’ll have everything you need for a comfortable stay, which will be needed after your Canberra Triple Treat Tour. Go behind-the-scenes to learn all about how beer, wine and spirits are made, including some great tastings of local products | 2 nights from $639 per person >>

View all of our Australian Capital Territory holidays here >>


Your Travel Associates advisor can help to organise your flights, accommodation and every experience in between to ensure your credits are used to the best they can be during this difficult time.

Find your local office here.